What Walmart’s Pricing Changes Mean for the Enterprise
By Zilliant on Retail Customer Experience
Sep 09, 2024
Zilliant CEO Pascal Yammine examines the critical role pricing plays in dealing with economic challenges, enhancing operational efficiency, and improving the customer experience.
When Walmart announced plans to equip 2,300 of its stores with digital shelf labels by 2026, the news was initially met with concern. That's probably to be expected after fast-food giant Wendy's created an uproar after saying it would begin to experiment with dynamic pricing earlier this year. While Walmart denied its digital price tags would be used for dynamic pricing, consumers are often wary of such moves due to negative implications associated with surge pricing.'
But the reality is that Walmart's initiative is setting a new standard in the industry when it comes to embracing pricing technology. As market conditions, inventory levels and inflation remain in flux, the ability to update prices and get them to the customer in real-time and without manual effort is key to maintaining a competitive edge, customer satisfaction, and ultimately, fostering a more responsive pricing environment. We call this managing the full pricing lifecycle.
The significance of this change extends far beyond Walmart's own operations, however. Enterprise companies need to take note because efficiently managing the full pricing lifecycle offers a strategic advantage not only for dealing with economic challenges but also enhancing operational efficiency and improving the customer experience.